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Deloitte Recruitment 2022 – Application Portal

The Deloitte Recruitment 2022/2023… Deloitte Recruitment advertises new Vacancies for applicants to apply for. The positions are available below. Application Form Portal, Requirements, and other details are available below.

Deloitte Recruitment invites all Eligible and Interested applicants to apply online for the available vacancies before the recruitment application deadline.

Deloitte Recruitment Portal is where all their new job recruitment is carried out online.

Therefore all Interested and qualified applicants must be Ghanaian citizens by birth with no criminal record. Possess a first Degree, not below a Second Class Lower from an accredited university, in a related field. … Age of 21 and not more than 35 years by 31st December 2022.

Get the Deloitte Recruitment recruitment application form, requirements, qualifications, guidelines, and the closing date for free here.

Deloitte Recruitment 2022

Here is the procedure and how to apply for the Deloitte Recruitment 2022

1. Job Title: Manager – Technology Support

Deloitte is the largest private professional services network in the world. Every day, approximately 345,000 professionals in more than 150 countries demonstrate their commitment to a single vision: to be the standard of excellence, while working towards one purpose – to make an impact that matters.

In Ghana, Deloitte is one of the leading professional services organisations, specialising in providing Consulting, Audit, Tax & Regulatory, Business Process Solutions, Risk Advisory and Financial Advisory services.

As part of our offerings, our team provides recruitment services on behalf of our clients.

 

About Our Client

A leading Global Client seeks qualified professionals to join their team. The Firm differentiates itself from other call centres. The work culture encourages high performance in delivering distinctive service, and the Rewards and Recognition programs encourage taking initiative.

Technology Support team expects people to work with minimum supervision, think out of the box, make quick decisions, provide attention to detail and be ready for change.

Job Description

Role Responsibilities:

  • Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
  • Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
  • Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
  • Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.
  • Prepares call center performance reports by collecting, analysing, and summarizing data and trends.
  • Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.
  • Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Involved in development of goals
  • Develop and manage operations from Process and measurement standpoint
  • Share best practices across the process and facilitates process improvements/ cost reduction initiatives
  • Responsible for budget control and management
  • Involved in hiring & termination decisions
  • Determines staff rating for annual performance review that impacts compensation
  • Recommends financial rewards and recognition throughout the year to top performers
  • Develops and approves the monthly incentive plan and other such reward programs
  • Coordinates group activities to build morale
  • Coordinates with other service lines in finding appropriate roles within the firm for Call center personnel
  • Coordinator with other support groups to ensure Call Center staff have needed services (transport, facilities, security)
  • Overall motivation and morale of the group; Performance Management, coaching and feedback, counselling of supervisors and Associates
  • Coordinates local call center team’s role in Firm Disaster Recovery that includes all US offices, with periodic emergency drills
  • Develop, review and manage a robust BCP plan in conjunction with the US offices
  • Showcase Call Center among Regional, Firm Wide forums and International Member Firms (example: Deloitte Australia)
  • Interacts with cross-functional and cross-cultural teams both directly and virtually
  • Represent the Call Center in Internal as well as Client-facing demonstrations, in conjunction with Audit, Tax, or Consulting engagements featuring a call center role
  • Responsible for Service delivery as mentioned in the MOU
  • Ensure high level of customer satisfaction – internal and external.
  • Involved in SLA Management, Rostering, Scheduling
  • Managing operations from Process and measurement standpoint
  • Share best practices across the process and facilitates process improvements/ cost reduction initiatives
  • Optimum resource utilization and workforce planning
  • Ability to perform behavioural interviews
  • Involved in hiring & termination decisions and budget management
  • Determines staff rating for annual performance review that impacts compensation
  • Recommends financial rewards and recognition throughout the year to top performers
  • Managing Asst. Managers on performance metrics
  • Overall motivation and morale of the group; Performance Management, coaching and feedback, counselling of supervisors and Associates
  • Coordinates local call center team’s role in Firm Disaster Recovery, that includes all US offices, with periodic emergency drills
  • Manage a robust BCP plan in conjunction with the US offices
  • Interacts with cross-functional and cross-cultural teams both directly and virtually
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Qualifications

  • Possess minimum of Bachelors’ degree (B.Sc./B.Com/BCA) with computer science and electronics background) or non-engineering or any other related field.
  • Minimum of 11 years cognate experience in a related field of work

How to Apply

Submit your CV and Application on Company Website : Click Here

Closing Date : 15th Dec, 2022

 

2. Job Title: Assistant Manager – Technology Support

About Our Client

A leading Global Client seeks qualified professionals to join their team. The Firm differentiates itself from other call centres. The work culture encourages high performance in delivering distinctive service, and the Rewards and Recognition programs encourage taking initiative.

Technology Support team expects people to work with minimum supervision, think out of the box, make quick decisions, provide attention to detail and be ready for change.

Job Description

We are seeking a Technology Support Assistant Manager to be responsible for the following:

Role Responsibilities:

  • Manage and monitor SLA’s
  • Manage day to day performance of the team
  • Leave Management, Schedule Management to ensure smooth operations
  • Review daily/weekly/monthly stats for performance of respective team
  • Provide coaching and mentoring to Senior Coaching analyst and Frontline analysts
  • Be a mentor and assist in training for other analysts
  • Identify training opportunities and work with training team to develop training materials and deliver training as needed
  • Handle escalated customer contacts
  • Acts as a Performance Management Counsellor in year appraised based on the need of the business line
  • work towards improving talent survey engagement scores and drive initiatives.
  • Maintain relationships with other support groups external to the Contact Center in addition to vendors and carriers
  • Maintain good relationship with our client teams
  • Review timesheets of the team members
  • Provide input for hiring decisions
  • Should act as coach, mentor and career counsellor for team members and help them achieve their goals
  • Flexibility to work within different shifts mostly Rotational as GCC Technology works 24 x 7
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Qualifications

  • Minimum of 7 – 8 years of Call Center experience in a contact center with a minimum of 2 – 3 years’ experience in handling 15 – 20 FTE’s
  • Any bachelor’s degree required with master’s degree being an added advantage.
  • Excellent interpersonal and communication skills, business acumen, the ability to adapt to change and experience in contact center tools.
  • Leadership and organizational abilities Desired.
  • Excellent people handling skills with expert knowledge of the contact center operations.
  • Proven ability to support internal or external business clients
  • Self-motivated, team player, action and results oriented
  • Excellent organization skills with the ability to multitask. Expert problem solver. Effectively use knowledge and training to resolve issues with good reporting skills.
  • A flair to serve the employees living servant leadership principles
  • Previous experience of working with Global teams is an advantage
  • Understanding the contact center industry, client relationship, understanding market trends and have a strategic mindset to grow the business and solve problems.
  • Experience with recruiting and performance evaluation processes
  • Ability to perform under pressure
  • Willingness to work in rotational shifts including night shifts and working on weekend.

How to Apply

Submit your CV and Application on Company Website : Click Here

Closing Date : 15th Dec, 2022

 

3. Job Title: Senior Analyst – Technology Support

  • Support Multiple Member Firms (Global Support)
  • Work with Local IT Services and NOC for any network/application/system outages
  • work on escalated tickets, maintain relationship with external support groups
  • proactively identify trends
  • use the right tools & knowledge
  • quality of service and assist frontline analysts
  • Arrive to work on time and on days scheduled as well as adhering to the schedule provided by RTM. If they are unable to meet this requirement, they are to contact their leader and RTM
  • Treat customers with courtesy and respect by following our Quality Guidelines
  • Stay current and participate in testing and providing feedback for new deployments and system updates
  • Perform administrative tasks specific to their line of business
  • Follow established process, procedures and APRs while maintaining compliance
  • Report potential call drivers and trends to leadership
  • Meet provided KPIs – SA, Quality, CSAT
  • Updates to Knowledge Database and process improvements to contribute to the FCR KPI target
  • Take ownership of service recovery situations
  • Support frontline interactions when staffing and/or call volume requires
  • Appropriate handling of contact through following knowledge to escalate to the correct groups
  • Follow guidelines for handling PII, confidential and sensitive information
  • Support Firm Emergency processes
  • Take initiative and own your career
  • A subject matter expert in one or more areas
  • Maintain relationships with other support groups external to the Contact Center in addition to vendors and carriers
  • Be a mentor and assist in training for other analysts
  • Stay current on the tools used to support our customers
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Qualifications

  • Possess minimum of bachelors’ degree (B.Sc./BCom/BCA) with computer science and electronics background) or non-engineering or any other related field.
  • Minimum of 4 – 6 years cognate experience in a related field of work
  • Fluency in French will be an added advantage

 

Required Skills

  • Answer incoming interactions (calls, webforms, emails, chats and voicemails).
  • Excellent verbal and written communication skills:  With a Versant Score of 70 or above.
  • Stay up to date with outage, knowledge update alerts that are communicated on a need basis.
  • Adhere to contact quality guidelines.
  • Excellent decision-making skills to ensure optimum customer satisfaction.
  • Excellent troubleshooting skills to diagnose and resolve/address customer issues/requests.
  • Display excellent customer service skills and attitude on each and every interaction.
  • Constantly strive to meet or exceed the goals/KPIs.
  • Demonstrate flexibility in working in different shifts.
  • Self-disciplined in order to adhere to the schedule published.
  • Tier -2/ Second level support resolving complex queries. Responsible for second level tickets and working with multiple internal teams to resolve application errors and issues.
  • Experienced and knowledgeable technicians assess issues and provide solutions for problems that cannot be handled by tier 1.
  • If no solution is available, tier 2 support escalates the incident to tier 3.
  • Support personnel with deep knowledge of the product or service, High end technical knowledge on Hardware, Software
  • PDAs (Blackberry, iOS, Android and Windows) is a plus. Basic understanding of Operating Systems (Windows Vista, 7, 8, 8.1), VPN, Network/Internet, LAN, WAN concepts.
  • Microsoft Office applications (Outlook, Excel, Word, PowerPoint). Knowledge of Macintosh OS
  • Basic networking concepts and troubleshooting
  • Exposure to active directory concepts
  • MAC troubleshooting

How to Apply

Submit your CV and Application on Company Website : Click Here

Closing Date : 15th Dec, 2022

 


IMPORTANT NOTICE:

  • Deloitte DO NOT demand or accept gifts or gratification to offer employment.
  • Do not offer money to anyone before, during or after the recruitment exercise. Any candidate found doing either of these would be summarily disqualified and prosecuted.

CAUTION: Candidates who wants to Apply for this Recruitment should be very sensitive and careful, We hereby Advice that Candidates should visit the Recruitment PORTAL or WEBSITE and follow the Steps outlined for Application. DO NOT GIVE MONEY to any agent proving to get you Recruited Please take Note.

For more Questions and further Information pertaining to this recruitment get in touch with us on the Comment Space Below.

Few things to know before Apply for Deloitte Recruitment 2022

To apply for the Deloitte Recruitment Recruitment 2022. Below is what you need to know:

  • Make sure you confirm the deadline of any advertised position before submitting an application.
  • Make sure you meet all minimum Deloitte Recruitment Recruitment requirements and possess any required documents before submitting an application.
  • Follow the details on each individual position to apply.

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