Kontak Recruitment Vacancy 2023. Kontak Recruitment invites interested applicants from suitably qualified candidates for Kontak Recruitment Recruitment 2023.
IF you are a South African or you live in South Africa, this is an opportunity for you to get hired. because Kontak Recruitment is currently Recruiting new workers.
Kontak Recruitment opportunity 2023 is open in various categories therefore qualify applicants can apply now before the closing date.
Kontak Recruitment Vacancy 2023
1. Job Title: Call/Contact Centre Manager (National) ( JB751)
Call Centre Manager (National) will be responsible for leading the team of team leaders and call centre sales representatives at various call centres in Johannesburg, Durban and Cape Town to better performance and improve sales and service quality.
Educational Requirements:
Grade 12
Relevant tertiary qualification
Strong sales background within a call centre environment
Experience with managing a national call centre
Ability to multitask and remain calm under pressure, especially during peak hours and intense situations
Exceptional interpersonal, customer service, problem solving, verbal and written communication and conflict resolution skills
Knowledge of management principles
Strong coaching and leadership skills, ability to motivate employees
Decisiveness and attention to detail
Proficiency with necessary technology, including computers, software applications and phone systems
Duties and Responsibilities:
Establish the sales call centre objectives, provide representatives with opportunities to expand their knowledge of services, products
Ensure staff members are achieving set targets and taking corrective action
Prepare reports and analyze call centre data to improve processes, lead conversion and ensure resources are properly allocated
Maximize efficiency and customer satisfaction
Troubleshooting techniques, analyze call centre data, and focus on improving sales performance and processes
Exceptional communication, interpersonal and customer service skills
Hire, train, prepare and motivate staff members to provide excellent service
Set objectives and analyze call centre metrics
Ensure call centre sales staff meet targets and provide reliable, efficient support to customers
Job Requirements:
Call/Contact Centre Manager (National) ( JB751)
Durban
R40 000 – R50 000 per month plus commission
Call Centre Manager (National) will be responsible for leading the team of team leaders and call centre sales representatives at various call centres in Johannesburg, Durban and Cape Town to better performance and improve sales and service quality.
Educational Requirements:
Grade 12
Relevant tertiary qualification
Strong sales background within a call centre environment
Experience with managing a national call centre
Ability to multitask and remain calm under pressure, especially during peak hours and intense situations
Exceptional interpersonal, customer service, problem solving, verbal and written communication and conflict resolution skills
Knowledge of management principles
Strong coaching and leadership skills, ability to motivate employees
Decisiveness and attention to detail
Proficiency with necessary technology, including computers, software applications and phone systems
Duties and Responsibilities:
Establish the sales call centre objectives, provide representatives with opportunities to expand their knowledge of services, products
Ensure staff members are achieving set targets and taking corrective action
Prepare reports and analyze call centre data to improve processes, lead conversion and ensure resources are properly allocated
Maximize efficiency and customer satisfaction
Troubleshooting techniques, analyze call centre data, and focus on improving sales performance and processes
Exceptional communication, interpersonal and customer service skills
Hire, train, prepare and motivate staff members to provide excellent service
Set objectives and analyze call centre metrics
Ensure call centre sales staff meet targets and provide reliable, efficient support to customers
How to Apply
IMPORTANT NOTICE:
- Kontak Recruitment DO NOT demand or accept gifts or gratification to offer employment.
- Do not offer money to anyone before, during or after the recruitment exercise. Any candidate found doing either of these would be summarily disqualified and prosecuted.
CAUTION: Candidates who wants to Apply for this Recruitment should be very sensitive and careful, We advise that Candidates should visit the Recruitment PORTAL or WEBSITE and follow the Steps outlined for Application. DO NOT GIVE MONEY to any agent proving to get you Recruited Please take Note.
For more questions and further information pertaining to this recruitment, get in touch with us at the Comment Space Below.
Few things to know before Apply for Kontak Recruitment Recruitment 2023
To apply for the Kontak Recruitment Recruitment 2023. Below is what you need to know:
- Make sure you confirm the deadline of any advertised position before submitting an application.
- Make sure you meet all minimum Kontak Recruitment Recruitment requirements and possess any required document before submitting an application.
- Follow the details on each individual position to apply.
