Steps to Return Items on Jumia

How to Return Items on Jumia easily

This article is made to show you simple steps on how to return any Items on Jumia and get a refund. Jumia allows you to return any items after buying if you are not satisfied with the item.


Here is the confidence Jumia gives on returning Items

  • Return the item to our pickup stations or we can pick it up from you within 1 – 4 business days.
  • Always ensure your return slip is signed by our agents as your proof of return.

Returning of Item to Jumia

You can initiate a return within 15 days for Jumia Mall items and 7 days for other eligible items if you receive a wrong, damaged, defective or counterfeit item.

When returning an item, ensure all seals, tags and accessories are left intact and the item is in its original packaging. We recommend that you keep the original carton and packaging material for a smooth and easy return.
If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.


Get your refund within 24 hours when you drop off the item at the nearest Jumia dropoff station. Eligible Fashion items Only

How to Return Items on Jumia

  1. Go to Jumia Log in Page –

Jumia Login Page

2. Log in to Your Account 

Jumia Login Page


3. Goto my order by clicking this arrow

My Jumia Account

4. On the item you want to return, Click on delivered as shown below

Jumia order

5. Click on the request a Return.

My Jumia Account

6. Then Fill All Details for Your Return Request

Jumia Return Request

With these steps, we hope you can return any items on jumia.



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