Proten International Limited Recruitment 2023 – Recruitment

A major player in the Restaurant industry in Africa with presence in Ghana.

Summary 

• Leading a team of training Coaches that will drive operational capability by enabling continuous learning, conducting capability assessments and providing training interventions and workshops for restaurant teams across a geographic area.
• To lead training coaches and drive operational capability by enabling continuous learning, capability building and providing training interventions and workshops for restaurant management and staff

Responsibilities:

• Focused Training Coach Audits In-Store and In-Store Capability Assessments, this includes Identifying and assessing future and current training needs
• Providing on-the-job coaching, training interventions and workshops such as drawing an overall or individualized training and development plan
• Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
• Deploy and/or customize a wide variety of training methods
• Ensure effective induction and orientation sessions
• Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
• Manage training budget
• Provide opportunities for ongoing development
• Resolve any specific problems and tailor training programs as necessary
• Maintain a keen understanding of training trends, developments and best practices

• Min 5 years’ experience in a training and /facilitating role
• Experience in Learning Zone at any Yum or Yum franchise restaurant groups
• Previous proven experience in being able to deliver functional training to a group of people
• Good understanding of the current operational training landscape
• Excellent communication skills across all levels of the organization
• The ability to inspire confidence and motivate participants
• The ability to assess gaps and solve problems effectively
• Determination and patience
• Good organisation skills
• A sensitive and supportive approach

Competencies & Skills

• Demonstrable success as a trainer/coach and emulate the HWWT2 culture with a positive outlook
• Clear presentation/training style in classroom situation, with excellent facilitation skills
• Strong planning and organisational skills
• Strong drive for results and ability to self-manage
• Ability to lead other training coaches to achieve a unified delivery approach
• Geographically mobile; full driving license
• Strong interpersonal and communication skills both oral and written
• Ability to build & maintain strong working relationships with all the above partners, particularly Operations
• PC literate – proficient in MS Office particularly, Word, Excel, Powerpoint, Outlook, HR Focus and Web applications
• Leverage skills & knowledge to build people capability to feed the talent pipeline for growth
• Confidentiality, trustworthy & extremely reliable

How to Apply

Submit your CV and Application on Company Website : Click Here

Closing Date : 10th Oct. 2023

A major player in the food/quick service restaurant industry in Africa with presence in Ghana.

Summary: 

Responsible for the operations of company owned restaurants within a designated Area, including the maximization of sales, profits and efficiencies, implementation of marketing programs, attainment of Company operating standards for the customer, operations, facilities, employment practices, coaching, support and development of management and restaurant team members.

Scope and Magnitude of Position: 

• Position has direct impact on area revenue
• Number of Restaurants: Maximum 40 stores.
• 40 Restaurant Managers – Indirectly and up to 5 Area Managers- indirectly and directly up to 3 Regional Coaches
• Up to 1000+ Team Members indirectly

Responsibilities: 

• Promote company’s principles acting as a role model and providing leadership and coaching on an ongoing basis
• Manage the area in accordance with Company Policies and Procedures including directing the activities of employees in maximizing sales, customer service (GES, ROCC, CHAMPS), operating standards, operating efficiency and profit.
• Assume primary responsibility for the correct implementation of Employee and Customer Safety in restaurants within through monitoring of restaurant performance, enforcing standards, ensuring observance of procedures and allocation of financial resources.
• Direct responsibility for investigating serious incidents and accidents and recommending appropriate corrective actions to Market Manager.
• Ensure all employees are provided with the appropriate training and resources to ensure customer and employee safely.
• Maximize sales and profit through operational excellence, effective implementation of marketing promotions and identifying, recommending and implementing sales growth opportunities, coordinate price changes, alert Market Manager to competitive activities within area and recommend action.
• Ensure effective forecasting and scheduling labour, food costs and other areas of the P&L.  Ensure tasks are only undertaken by those employees certified to perform them.
• Oversee restaurant staffing functions and ensure the effective recruitment, selection, training and development of management and team members in conjunction with Human Resources representatives.  Use effective Bench Planning to drive optimum management and stability in area.
• Maintain and develop restaurants within the Area to the highest standards of product quality and CHAMPS Standards.
• Recommend and implement action plans to ensure continued progress in all elements of GES and operation excellence (including ROCC).
• Evaluate performance of Restaurant Management in area against established targets.  Coach and support individuals to improve performance and meet targets.  Ensure achievement of monthly objectives for restaurants within the area.
• Oversee prompt and appropriate resolution of all complaints (inspections by third parties (eg: health inspectors), customers and employees, etc.) within the area.  Inform Supervisor of serious matters and other issues that may result in legal action.
• Oversee management training and designated certification, including Developing Champions, Traineeships and Team Member Training.
• Ensure that controls and procedures including but not limited to security and cash control are implemented to protect the security of employees and company funds.
• Ensure that management and staff are aware of company policies and procedures and implement company programs initiated by various departments.
• Other duties as required.

• A completed tertiary qualification focusing on commercial, operations, business or management will be preferred.
• Minimum 5 years experience as a Restaurant or equivalent Retail Manager or in an Above Store Operations position (On or Above Target Balanced Scorecard performance) is essential
• Minimum of 5-6 years overall experience, with emphasis on operations in a retail and/or consumer orientated service industry; preferably in multi-outlet food/quick service restaurant environment is essential.
• Certified at Leading Multiple Restaurants (LMR) preferable.
• Strong leadership, time management and planning skills.
• High work ethic and ability to work without close supervision.
• Must be available on weekends and nights as appropriate to the needs of the business. Fixed working hours are 08:00 to 18:30 weekdays, and 09:00 to 14:00 on Saturdays.
• Travel requirements – 40% to 60% of time / local travel. Some international travel will be required from time to time.
• Sound communication and interpersonal skills
• Experience with managing conflict situations and problem solving
• Proven experience in managing a team to deliver results within a highly complex environment

Working Relationships

Internal: Human Resources Team, Training Team, Marketing team, Finance Team other Operations and cross functional Staff, departmental support staff all levels

External: Suppliers, Unions, Government and Semi-Government agencies, special interest groups, customers, Restaurant’s international community.

How to Apply

Submit your CV and Application on Company Website : Click Here

Closing Date : 10th Oct. 2023