Northwell Health Patient Portal (Desktop and Mobile App Navigation)

You can access time- and effort-saving online features by creating a Northwell account (sign up or log in). You can access FollowMyHealth through your account home, which integrates with your Northwell account to provide you better access to your medical information from Northwell and other healthcare providers.

Northwell Health Patient Portal

The FollowMyHealth site aims to give users access to health data, learning resources, and communication options. It is not meant to give medical advice.

With your account you can easily:

a. View, schedule and manage appointments

b. Find pre-visit forms

c. Manage your account preferences

d. View and pay bills

e. View prescriptions and lab results

f. Access notes from doctor appointments

g. Email your physician directly

h. Review discharge instructions after a hospital stay

FollowMyHealth® Patient Portal Guide

Managing your personal health information is simple and straightforward with the FollowMyHealth® (FMH) patient portal. Use this guide to access FollowMyHealth’s website or mobile application.

On Desktop

You can see the most recent alterations to your medical file in the homepage’s action center.

Navigate between the tabs by selecting the Health tab at the top of the page. Every time the care team changes your information, conditions, medications, allergies, immunizations, and vital signs will also be updated.

For Mobile App 

The Action Center on the main screen contains the most recent changes to your medical data.

Navigate the folders by selecting the My Health icon at the bottom of the screen.

How to Send a Secure Message to Your Provider on Desktop

1. On the home screen, click Send a Message. It will list all of your doctors in the Compose Secure Message window that opens.

2. Select organization if requested, then browse the list of doctors and click on the doctor you want to send a message to. After that, click the Continue button at the window’s bottom.

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3. After entering your message and a topic, click Send.

On the Mobile App

1. Click the pencil symbol in the top right corner after selecting the Messages icon at the bottom of the screen.

2. To choose your provider, click the plus symbol in the To field.

3. After entering your message and a topic, click Send.

How to Request a Prescription Refill on Desktop

1. Select the Medications tab from the “My Health” menu at the top of the screen.

2. To access the window for renewing a prescription, click the RX button next to the drug.

3. Verify the pharmacy information is correct. Fill out the Comments field with any comments. (Optional)

4. Select “Send” from the menu.

How to Update Your Information: Your Demographics on Desktop

1. On the FMH screen, click the My Account link at the top and choose My Info from the drop-down menu.

2. Update the necessary data. After making any necessary adjustments, click the Send button.

3. On the pop-up confirmation window informing you that the request was sent, click the OK button.

On Mobile App

1. Select the More button in the bottom-right corner of the screen.

2. Click on My Account.

3. Choose Edit in the top right corner after selecting the item that needs to be altered. Press the Save button once all the changes have been completed.

4. You have finished updating. To edit the information and email it to Northwell Health, click Send.

How to Update Your Information: Your Insurance on Desktop

1. Select My Info from the drop-down menu after clicking the My Account link at the top of the FMH page.

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2. Select the Insurance tab and make the updates. Once all alterations have been completed, click the Send button.

On the Mobile App

1. Select My Account by clicking the More icon at the bottom of the screen.

2. Choose the information you need to change under Insurance Policies.

3. Click Edit in the top right corner to amend your information, and then click Save.

4. Click Provide to send Northwell Health the corrected information. Your revision is finished.


Frequently Asked Questions

This section will provide answers to direct/related questions you may have.

1. What is FollowMyHealth?

Northwell Health has created a patient portal called FollowMyHealth available so that anyone may easily access their private health data from any internet-connected computer or mobile device.

Hospitals, medical practices, and health networks all around the nation use FollowMyHealth to provide patients access to their personal health information so they may actively manage their own treatment.

FollowMyHealth is accessible online around-the-clock using any computer, smartphone, tablet, or mobile device.

When receiving emails concerning the FollowMyHealth website, Northwell Health patients will see the name FollowMyHealth.

Patients who have registered for the FollowMyHealth patient portal may download and use the FollowMyHealth app for iPhone/iPad and Android.

2. What Are the Benefits of Using FollowMyHealth?

After visiting a doctor’s office or a hospital, you may examine your health information at a later time using FollowMyHealth.


3. Can I Access My Child’s Health Information Through FollowMyHealth?

You can ask for proxy access to your child’s health records in the FollowMyHealth patient portal if you are the parent or legal guardian of a Northwell Health patient who is under the age of 13.

4. How Do I Access My Account from My Mobile Device?

The FollowMyHealth app is available for download for free from the Google Play store or the iTunes App Store. Once you have the app, you may decide which alerts you want to receive on your phone as text messages. Text will not send or receive protected health information.


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5. What Can I Do with FollowMyHealth?

a. FollowMyHealth enables you to:

b. Review the discharge guidelines following a hospital stay.

c. View a range of laboratory findings

d. Consult your prescription drugs

e. Send your doctor an email.

f. Look up your care strategy

g. Bring up this information at subsequent doctor’s appointments.

6. How Do I Request an Amendment to My Medical Information?

If you think that something in your medical record is incorrect, you can ask for an amendment. We shall try our best to accommodate any reasonable demands, subject to the decision of your health care physician and relevant legislation.

Please click on the following link to access the form you must fill out and submit in order to seek an amendment: Submission of a request to amend protected health information.

Consult your doctor if you require any medical advice, personal guidance, or have any concerns about your health. DO NOT use FollowMyHealth site for urgent medical concerns. Dial 911 or your doctor’s office right away if you have an emergency medical issue.

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