Advertising

Moove Recruitment 2023 Application Portal

The Moove Recruitment 2023/2024… Moove Recruitment advertises new Vacancies for applicants to apply for the positions are available below. Application Form Portal, Requirements, and other details are available below.

Moove Recruitment

Advertising

Moove Recruitment invites all Eligible and Interested applicants to apply online for the available vacancies before the recruitment application deadline.

Advertising

Moove Recruitment Portal is where all their new job recruitment is carried out online.

Therefore all Interested and qualified applicants must be Ghanaian citizens by birth with no criminal record. Possess a first Degree, not below a Second Class Lower from an accredited university, in a related field. … Age of 21 and not more than 35 years by 31st December 2023.

Get the Moove Recruitment recruitment application form, requirements, qualifications, guidelines, and the closing date for free here.

Moove Recruitment 2023

Here is the procedure and how to apply for the Moove Recruitment Recruitment 2023

Advertising

1. Job Title: Customer Success Executive

Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.

About The Role

Moove is looking for a professional with excellent communication and an entrepreneurial attitude to be the Customer Success Executive, reporting to the City Manager. As a proven result-driven person, the Customer Success Executive must possess a good command of the English Language.

Advertising

In this role, you will dig deep into monitoring and compliance that makes the organization more efficient, effective, and amazing. If you’ve got zeal, some big ideas, and an uncanny knack for compliance, this is the role for you!

The Opportunity

We are looking for a Customer Success Executive who will be charged with monitoring, supporting, and resolving drivers issues within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders. The ideal candidate for the role will be someone who is skilled in Communication and who is knowledgeable in the use of MS Office Suites and Data Analytics.

Read Also:  Solidaridad Network Recruitment 2023 - Application Portal

What You’ll Be Doing

  • Monitor drivers’ performance
  • Conduct daily check-in on drivers’ pulse
  • Support drivers
  • Solve drivers’ issues while drivers are in transit
  • Receive inbound calls from drivers
  • Make outbound calls to drives
  • Conduct driver survey
  • Compile data from driver survey
  • Accountability of all Moove vehicles
  • Ensure that drivers obey rules and regulations as laid down by the company.
  • Ensure that drivers get the right information from the company.

What You Will Need For This Position

  • Degree in any discipline.
  • 4-years experience in customer care/support roles.
  • Experience in a customer-centric industry is an added advantage.(e.g. Transportation, Banking & Telecoms)
  • Proficient in the use of Microsoft Suites (Excel).
  • Ability to manage people.
  • The candidate must possess an eye for details.

KPIs that will be measured after you start

  • Daily retention targets as % of return walkins
  • Weekly churn targets
  • Daily Ticket resolutions for DPs basis physical and remote interactions
  • Daily Driver performance basis supply hour and trip targets of the city
  • Daily helping DPs increase earnings if SH is at optimal level, monitored via week on week DP earnings
  • Overall DP portfolio monitoring basis allocated count of DPs

Who You’ll Be Working with:

Directly reporting to our City Manager and closely working with our Operations Unit.

About The Team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

How To Apply

Submit your CV and Application on Company Website : Click Here

Closing Date : 17th March, 2023

 

Read Also:  Dangote Industries Limited Recruitment 2023 - Application Portal

2. Job Title: Product Operations Analyst

Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.

About The Role

Offer Level 2 customer support to market customer success teams on technical or product issues that cannot be handled and closed on first contact by customer success teams- Bridge between product, data, and technical teams.

What You’ll Be Doing

  • App customer acquisition and scale up (grow App customer numbers in the market).
  • Retention of customers using the application (manage churn)
  • Run customer feedback and NPS surveys for the app and future Fintech products, and give recommendations to product managers on feature improvements and feature requests.
  • Training and proactive management of onboarded customers( app users).
  • Training and support of internal users utilizing products within the product portfolio.
  • Conduct market research together with the product managers on app features.
  • Carry out Product testing with a product manager, and technical teams at various implementation stages of app features for the market
  • Drive Process improvements for products in use by both internal and external customers.

What You Will Need For This Position

  • 2+ years of experience working on products as a Product Support Specialist, Analyst, or Customer Support Specialist
  • Working with cross-functional teams of engineers, product managers and analysts to create significant value and impact for customers
  • Experiencing conducting market/user research
  • Segmenting customers, running multiple tests (eg. multivariat), tracking user behaviour, as well as prioritizing and managing your teams’ backlogs
  • Experience working on no-code products e.g. Google Forms
  • Experience navigating the added complexity of working across geographies in a rapidly expanding global business, and in a heavily remote collaboration environment
  • Customer service skills
  • Strong analytical skills
  • Problem-solving and critical-thinking skills
  • Excellent interpersonal skills
  • Attention to detail
  • Advanced English language skills (our primary common language across geographies)
  • Fintech start-up experience beneficial
Read Also:  Nestlé Ghana Recruitment 2023 - Application Portal

Who You’ll Be Working with:

Directly reporting to our Senior Business Process Manager, and closely working with our Product Team.

About The Team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.

EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.

Moove: Moove is a mobility asset finance company and Uber’s preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratize financial services to make our customers more productive and successful. Our Core values are Compassion, Excellence,

How To Apply

Submit your CV and Application on Company Website : Click Here

Closing Date : 10th April, 2023

 

Few things to know before Applying for Moove Job Recruitment 2023

To apply for the Moove Recruitment Recruitment 2023. Below is what you need to know:

  • Make sure you confirm the deadline of any advertised position before submitting an application.
  • Make sure you meet all minimum Moove Recruitment Recruitment requirements and possess any required documents before submitting an application.
  • Follow the details on each individual position to apply.
Advertising

Similar Posts

Leave a Reply

Your email address will not be published. Required fields are marked *