Epiroc Recruitment 2023 – Recruitment Portal

Submit your CV and Application on Company Website : Click Here

Closing Date : 24th April, 2023

 

2. Job Title: Product Service Specialist – Underground Mining

Purpose of the role

• Provide professional technical service support for Underground Mining (UMR) customers and Epiroc personnel.
• Promote Customer-Value and a Customer-Care driven culture.
• Perform training programs in cooperation with Technical Services Manager for Epiroc service and customers in order to become best service in the industry
• Maintain a close relationship with customers, Service operation Manager and Business Line Manager Parts and Service Division (BLM PSD) to coordinate customer service strategies
• Manage and protect the Company’s assets
• Support functions and processes in proactive way to service business in order to ensure excellent customer service, service order processing, minimize the working capital of the company and by that to grow our market share and achieve sustainable profitable growth

Responsibilities & Expectations

 

• Reporting to the Service Operation Manager
• Actively participate on the daily URE service field &workshop activities
• Performs highest quality of maintenance and repair work in the field and workshop
• Participate in start – up and commissioning of new delivered equipment
• Perform the trainings for customer staff (operators and technicians) including charged trainings
• Cooperation with PSD marketing & Technical Services
• Provides expert appraisal for customers and for the other departments of the company, by performing visits, presentations, by taking part to meetings, interventions or by providing information, documents, software, etc;
• Support customers service personnel during equipment system troubleshooting solving the difficult problems
• Cooperation with Product Company (PC) new projects implementation ( designing process, testing and introduction)
• Provides technical information within the scope of his job dedication
• Improves the relations with the existing customers and support to build a new customer contacts
• Identifies the customers’ needs and expectations through direct discussions, and offers them the best service and technical support quality
• Follow measures for environment protection and complies with the specific policies and procedures settled by the customers;
• Uses the company assets in an efficient and cost conscious way;
• To follow internal procedures or other internal rules applicable to this position.
• Actively use system or application for monitoring fleet machines (e.g. Fleetsync)
• Identifies the customers’ needs and expectations through direct discussions, and offers solutions by daily and directly contact with the Customer.
• Providing information to Customer as
• Observed failures, malfunctions operated machines
• Made repairs, inspections.
• Spare parts recommendation and forecasting
• Auditing machines as required.
• Skills transfer to the customers technicians
• Perform other tasks assigned by the Service Operation Manager
• Be responsible for compliance with internal procedure “Code of Conduct”

Requirements

Knowledge and Experience

University Degree, preferably in a electro mechanical field or similar through experience or same gained by experience

• Underground Mining, Construction and Technical experience including hydraulic, electric and engine systems
• Working experience in Underground loaders, Face drilling machines, production drilling machines and Rock Reinforcement equipment Knowledge
• Technical knowledge (mechanical, hydraulic, pneumatic, electric systems, etc);
• Experience monitoring, trouble shooting, diagnosing of RCS
• Basic knowledge of MS Office programs (in particular, Word, Excel and PowerPoint)
• Reading technical documentation
• Ability to read electrical, hydraulic and pneumatic diagrams
• Assessing the technical condition of machines and devices using diagnostic equipment
• The ability to use electric and hydraulic tools
• The ability to use manual mechanical tools
• Fluence in English and French good to have

Personality

• Good communication skills both up and down
• Stress resistant, strong personality, flexible and reliable
• Logical, analytical and creative thinker
• Multi – task and excellent organizer
• Independence and ability to make decisions under time pressure and good organization of own work

Epiroc Group have a strategic long-term ambition to grow in the region and we are looking for a dynamic, ambitious and highly qualified Product Specialists. As one of our core, strategies are diversity we are keen to see a mix of gender applying.

How to Apply

Submit your CV and Application on Company Website : Click Here

Closing Date : 24th April, 2023

 

3. Job Title: Service Operation Manager

Develop and maintain a customer focused Technically with Service team, continuously drive customer share, 1:1 Ratio and customer satisfaction to the highest level. Establish a wide and solid customer base, by continuously finding new ways to grow service penetration, Workshop Rebuilds (Machine & Components), Service agreement & part sales.

Support the customer in continuous improvement project and initiative and develop a preferred supplier status. Develop Service team to drive automation and Technical Training.

Drive service excellence and Epiroc machine performance towards the customers, by offering & implementing value added services for all Epiroc machines and customers in the Anglophone countries in West Africa.

Key activities

• Create an organizational structure in your team with clear functions, job descriptions & missions for Growth
• Develop Competence & Solid Service Footprint for business Partners in French speaking countries in West Africa.
• Develop and maintenance Service and Workshop process standardization that drives quality.
• Develop a systematic approach to addressing Customer Complains
• Support internal and external customers with technical support on all machine Models
• Drive and support implementation of new automation technology & technical Training

Ensure that the contractual goals for availability, MTBF, MTBS, and MTTR are met

Conduct random audits of technicians’ repair and maintenance work

Develop and maintain regular reporting procedures to ensure that service contract & workshop requirements are met.

Ensure that the planner requests spare parts, consumables, and other necessary resources to meet maintenance schedules.

Monitor and analyze contract performance data and prepare regular reports on service levels, performance metrics, and compliance.

Participate and give their perspective when critical machine problems are being analyzed.

Present service contract reports to management and stakeholders, providing insights and recommendations for improvements as needed.

• Ensure safe working condition in the Workshop and fields service and establish a safety-first attitude with all team members.
• Drive job satisfaction of your team members and customers.
• Create synergy between service team and Products Sales teams.
• Ensure all team member have an annual P&D review and have a personal competence development plan.
• Ensure timely implementation of Epiroc Safety Campaigns (TSNB’s)
• Support customers with technical support (field service) and man on site contracts
• Work close with the inventory (logistics & products Sales) team to ensure the correct spare parts (mix) for Workshop and in Country
• Manage & plan work for your team of technicians and workshop
• Ensure with the support of the Business Controller (team) that WIP and Service Variance are under control.
• Competence development of technical team – TL1 & TL2 Certifications Targets are met
• Tools & Equipment for technical team
• Manage & follow up on customer financial obligations towards Epiroc

Competences, Skills And Experience

Bachelor degree Maintenance / Electrical/ Mechanical Engineering

At least 5 years´ of experience in service Management or Service contract management

Familiarity with Epiroc applications such as BPCS, MOL, IQ, DOCMINE etc. is a plus, along with theoretical and practical knowledge in their use.

Good computer skills, including proficiency in Microsoft Office (Spreadsheets, project planners, charting etc.) and engineering analysis software.

Good understanding of Maintenance Philosophy Overview and processes

Good understanding of networks and systems required

Have a good understanding of the technical aspects of the project they are managing, as well as the specific requirements of the site.

Have experience ensuring that the project and site are compliant with relevant health and safety regulations and environmental requirements.

Have experience in identifying and solving problems that arise during the project, such as delays, machine failures, and staffing issues.

Have experience in implementing quality control measures and ensuring that the work meets mining industry standards and customer expectations.

Have experience in motivate and manage teams effectively, providing leadership and direction to achieve project goals.

Have experience negotiating with clients, contractors, and team members, and resolving conflicts that arise during the project.

Have experience to maintain accurate records, prepare reports, and provide updates on project progress.

Prior Experience With Understanding Of Automation And Digitization Required.

Strong background in Heavy Mobile Machine (HME) fleet maintenance management

Personality And Skills

Ability to build and maintain strong relationships with clients, contractors, and other stakeholders.

Ability to identify issues and develop effective solutions to address them.

Ability to adapt to changing situations and work effectively under pressure.

Ability to establish and maintain influential relationships with internal and external teams and individual persons

Ability to work effectively with cross-functional teams, including maintenance, design, and production teams, to implement service operation improvements.

Adaptability to changing situations and able to adjust plans and processes as needed.

Be an effective communicator, able to convey information clearly and concisely to clients, contractors, and team members.

Demonstrated competency in strategic planning

Excellent time management skills, with the ability to manage multiple tasks and meet deadlines.

Good understanding of the technical aspects of the services being provided and be able to troubleshoot technical issues as they arise.

Have a good understanding of health and safety regulations and be able to ensure that all work is conducted in a safe and compliant manner.

Have excellent time management skills to be able to manage multiple tasks and meet deadlines.

Have experience in managing budgets and financial resources.

Strong analytical skills to interpret data and information, to make informed decisions.

Strong leadership skills and be able to motivate and guide your team towards achieving shared goals.

Strong leadership skills, with the ability to motivate and manage maintenance personnel to achieve high levels of performance.

Strong project management skills, including the ability to plan, organize, and manage complex projects within tight timeframes.

Strong understanding of quality management principles and be able to ensure that all work meets the required quality standards.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.

We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com

How to Apply

Submit your CV and Application on Company Website : Click Here

Closing Date : 10th April, 2023